At TÜV SÜD America Inc., we pride ourselves on taking the certification process to new
heights with a concept we call Insight Auditing®.
In fact, it's more than a process, it's an attitude. Our auditors
are experienced, well-trained and insightful. But above all, they're
passionate about their work. They come to your facility not only
with years of industry experience, but a fresh eye and out-of-the-box
thinking. Our auditors take the time to listen to you and understand
your business, so they can add value beyond the auditing process,
which is more than just running down a checklist.
But just
don’t take our word for it. Learn what some of our clients
are saying about their experiences with TÜV SÜD America. Click
on the links below to read how our fresh approach to certification
has helped our clients get the most from their management system. 
To find out
how your organization can experience the TÜV SÜD America Insight Auditing®
approach, contact
us.
Client Testimonials
The following is a sample of the feedback we receive from our clients at TÜV SÜD America. If you are interesting in learning more about our refreshing approach to management systems certification, contact us.
"We are very satisfied & happy with the TÜV SÜD America team. Your attention was fantastic in helping us with our customer."
Henrique Silva
Jabil do Brasil Industria Electronica Sorocaba
“Of all the agencies I've worked with, TÜV SÜD America has always been the best. They offer me the fastest turnaround time, the lowest cost, and I know I can count on the best service from their engineers.”
Leo Simon
Principle Compliance Engineer
EMC Corporation
“TÜV SÜD America has an in-depth understanding of the standards and how they affect our products, allowing us to increase efficiency during product development. Plus, TÜV SÜD America proactively helps us find non compliances so that we can correct them and move on, knowing we are in conformance.”
Jon Nordstrom
Vice President
ConverTec
“We chose TÜV SÜD America as our certification partner because their team offers valuable technical expertise and a quick turnaround for our projects. That, combined with their TÜV SÜD CUE Mark, providing both North American and European certification in one process, enables us to increase efficiency and reduce our overall costs.”
Jon Nordstrom
Vice President
ConverTec
“Power-One has used TÜV SÜD America for product safety testing and ISO 9001 registration since 1996. We have found their service and dedication to the customer to be exceptional. They provide the quickest turn-around time of any safety agency we deal with and they are able to help with compliance efforts in many parts of the world. Working together with the team at TÜV SÜD America, we have been able to improve the cost and time to market for our products, as well as our customer's products.”
Bob White
Director of Safety and Environmental Compliance
Power-One, Inc.
“Comdel is pleased to be working with TÜV SÜD America on our latest round of Safety and NRTL Mark compliance testing. We've found TÜV's staff to be extremely helpful with getting us through the certification process quickly and efficiently. TÜV SÜD America's favorable price structure and timely response have been a real plus with Comdel management. TÜV SÜD America is now handling our ISO 9001 audits. I'm looking forward to all continued business with TÜV SÜD America and working with your staff.”
Bob Dettorre
Regulatory Compliance Manager
Comdel, Inc.
“As a manufacturer of OEM power supplies, one of our toughest challenges has been obtaining certifications within the schedule of new product development. TÜÜV SÜ America has helped us improve our internal processes and take months off our development schedule. These changes and the CUE Mark program have improved our time to market and have reduced our compliance costs both internally and externally. Our customers appreciate this too.”
Wendy Dodd
Product Manager - Capacitor
Charging Products, Kaiser Systems, Inc.
“TÜV SÜD America helps us sort through the thicket of worldwide safety standards to identify which certifications are most applicable to our current sensor products and the markets to which they are targeted. TÜV SÜD America then packages testing and certification programs for us that are efficient and economical. Based on our experience, their engineers bring a high level of technical expertise and professionalism to the execution of those testing programs, with technical support that has made the safety certification of our products a painless process.”
Michael Doogue
Strategic Marketing Director - Sensor Business Unit
Allegro MicroSystems, Inc.
“ATS in Oregon is pleased to be working with TÜV SÜD America. ATS provides innovative, custom-designed, built and installed manufacturing solutions to many of the world's most successful companies. We have utilized TÜV as our second set of eyes on many projects in a variety of industries, including Semiconductor, Ink Jet manufacturing, Biotechnical, Pharmaceutical and medical device manufacturing. TÜV SÜD America's broad and practical expertise in compliance and product safety has allowed ATS to meet our customer's expectations in the US and globally. The staff has always provided realistic yet compliant solutions. It is a pleasure and honor to partner with TÜV SÜD America.”
Dennis S. Bullock
Senior Quality Analyst
Keith Barton
Senior Quality Analyst
Paul Frandrei
Quality Assurance Manager
ATS Systems Oregon, Inc.
“It was our pleasure having you here and once again TÜV SÜD America has provided a professional to represent TÜV SÜD America and provide Pure Wafer with a level of service and experience we have come to expect.”
John R. Casabonne
Director of QS/SHE
Pure Wafer Inc
“Thank you all for the extra time and effort that you put in to ensure that we received this certificate prior to the other one lapsing. I know that this could not have been an easy task. I genuinely appreciate everything that each of you has done. In addition to the TÜV SÜD America team being professional, effective, and efficient you have also gone above and beyond the expectations in this situation. ”
Cheryl DiTullio
Rohm and Haas Electronic Materials
“We received
excellent response to inquiries and quotes from TÜV SÜD America. Your Auditor
was very professional, making the audit process a learning experience.
Whereas audits usually are perceived as something bad, your auditor demonstrated
experience with our type of business, and showed patience and understanding
when he encountered language barriers while asking machine operators questions
about their job. He did an excellent analysis of their responses. Audit
reports were very clear and issues well defined, leaving no room for interpretation
issues as to how they relate to the ISO 9001 standard.”
George Viau
Quality Manager
A and H Duffy Polishing and Metal Finishing
"Just a quick
note say thank you again to your audit team for the rigorous testing of
our system over the last three days during our ISO/TS 16949 Surveillance
Audit. We know that we can always take your results to use as a key input
to the continuous improvement of our Integrated Management System. Your
eyes always see things that we sometimes take for granted, and it's valuable
to us to get your views and evaluations.These are not
only my thoughts, but comments from our Team Members and management as
well. Several have come to me after our closing meeting and during the
last three days to express their appreciation for the professional manner
in which TÜV SÜD America always conducts the audits so that they are also a learning
tool for our organization."
Anthony Gambel
Quality Engineer
Mercedes Benz U.S. International, Inc.
"Connor Sports Flooring just completed
their Certification Audit, with excellent results. I just wanted you to
know how impressed I was with the TÜV SÜD America audit team. Not only were they
knowledgeable and thorough, but their communication and rapport with the
employees was excellent. I've worked with over a dozen different registrars,
which has given me the opportunity to observe well over 100 auditors in
action. There are a lot of auditors which know the Standard, but few that
work well with the employees. In some cases, auditors have been on 'ego'
trips and tend to intimidate the employees, which in effect sheds a negative
light on the whole process. Your Auditors ((Mike Kerby and Chuck Wilks)
stand out as one of the best teams I've seen. They are an asset to your
organization. I will definitely recommend TÜV SÜD America to future clients."
Jeff Heinzen, QMS-LA, CQA
Quality Systems Associates, Inc.
This
picture was sent to TÜV SÜD America from our friends at Medela, Inc.
located in McHenry, Il. The staff at Medela, Inc. were very excited to
receive ISO 13485:1996 CMDCAS certification that they threw a party...complete
with a TÜV SÜD America cake!
"It was such a pleasure working
with you [TÜV SÜD America ISO Lead Auditor]. You possess an advanced
state of knowledge in your field and applied it directly to our systems
with opportunities for improvement and observation commented. You use
common sense approaches that helped us in applying ISO standards to our
business practices."
Pam Martin
Quality Assurance Manager
Occam Networks
"TÜV SÜD America's customer service is the
main characteristic that distinguishes you from your competition."
John Walsh
Consulting Services Manager
Prism eSolutions, LLC
"We expected an audit, but your
staff went beyond that and was genuinely interested in our business's
success as well as quality initiatives beyond ISO 9001."
John M. Mallon, IV
President
Yushin America, Inc.
"Our auditor opened our eyes to
look at the new standard differently. He has the strong ability to communicate
and thinks at a high level, so he got us 'out of the box'. His enthusiasm
for the standard is contagious."
Gerardine Ferlins
President
Cirtronics Corporation
"Our auditor has an excellent way
of putting the staff at ease and moving forward in a timely manner to
complete the tasks involved for an audit. We never felt rushed or confused.
He is very clear in each step to share his purpose and plan for the checks."
Ruth Delker
Quality Assurance Manager and Trainer
Plexus Technology Group - PCB Development Group
"Our auditors recognized the maturity
of our current system and pointed out to us that the next step is to crank
up our own performance and expectations for continuous improvement."
Paul Morrison
VP Quality
Ames Safety Envelope
"Your auditing style is perfect
for teaching us the correct audit techniques and it also provides us with
a better understanding of the standard."
Vincent Pope
Quality Assurance Manager
Donatelle Plastics
"The attitude of your entire audit
team brings added value to our business by helping us to understand what
we can do better to continually earn the right to serve our customers,
and to understand how to build on those strengths and best practices."
D. Garr
Cisco Systems
"During the past we spoke highly
of TÜV SÜD America as a registrar and the professionalism demonstrated by your
staff. Based on our last audit, all of us at Cly-Del will continue to
recommend TÜV SÜD Management Service for ISO registration services."
Dick Piwczynski
Quality Manager
Cly-Del Manufacturing Company
"I want to take this opportunity
to thank you for all your assistance. It's wonderful to have confidence
in your customer service as well as your actual service."
Debra Ciccone
MAP of Easton Inc.
